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Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management
David Smith
Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management
David Smith
This book provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. The framework supports ISO/IEC 20000 standards for IT Service Management.
186 pages
Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
Vrijgegeven | 1 september 2008 |
ISBN13 | 9789087531140 |
Uitgevers | van Haren Publishing |
Pagina's | 1 |
Afmetingen | 169 × 236 × 13 mm · 446 g |
Uitgever | Van Haren Publishing |
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