Benchmarking It Policies and Procedures in Universities: Case of Albanian Universities

This book seeks to formulate an IT policy for a University taking into consideration the IT policies already in place in major Universities both in the World as well as in other universities in Albania. The rationale behind writing this book is to formulate an IT policy for the university which would meet the current and future needs of the university. The consultancy project also aims to identify the best practices that would be followed by the university while dealing with IT issues. The core objective of this research work is to analyze the key factors that influence the design of a comprehensive IT policy for a university, and how it could help in the overall development of a university. This consultancy project recommends the benchmarks in information technology policy and procedures that institutions in higher education can adopt.