Total Quality Management for Business Performance: a Survey of Indian It Industry

In the modern era, day-to-day operations, as well as improvements in competitiveness & productivity across companies & organizations, are increasingly being powered by Information technology & software systems. Last few decades have seen India emerging as a global powerhouse of producing reliable, cost-competitive customized software solutions. A key driver of India?s emergence as ?IT superpower? has been the mastery & application of Total Quality Management to processes of Software Design, Development & Production. High-quality processes must have features of high-productivity, low-failure-rate, repeatability & quality assurance. The author, Bhushan Dewan, ex-Vice President & Corporate Quality Head of TCS: Tata Consultancy Services Ltd. -- world-leading IT Services co. among the Global Top 10 today -- having led quality improvement & excellence across TCS & several other companies, is able to provide a ring-side view of the quality principles as applied to IT Industry. Hence, this book would be of singular value to Software developing companies? owners, managers & developers.