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Once a Customer, Always a Customer Chris Daffy 3rd edition
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Once a Customer, Always a Customer
Chris Daffy
This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!
| Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
| Vrijgegeven | 18 maart 2011 |
| ISBN13 | 9781860761645 |
| Uitgevers | Oak Tree Press |
| Pagina's | 304 |
| Afmetingen | 153 × 15 × 230 mm · 426 g |
| Taal en grammatica | Engels |
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