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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams James Kalbach 2e uitgave
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
James Kalbach
This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.
400 pages
| Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
| Vrijgegeven | 30 november 2020 |
| ISBN13 | 9781492076636 |
| Uitgevers | O'Reilly Media |
| Pagina's | 400 |
| Afmetingen | 187 × 233 × 25 mm · 698 g |
| Taal en grammatica | Engels |
Kerstcadeautjes kunnen tot en met 31 januari worden ingewisseld