The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service - Darryl S. DOANE - Boeken - HarperCollins Focus - 9780814433355 - 3 mei 2005
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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

Darryl S. DOANE

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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.


304 pages

Media Boeken     Paperback Book   (Boek met zachte kaft en gelijmde rug)
Vrijgegeven 3 mei 2005
Datum oorspronkelijke uitgave 2018
ISBN13 9780814433355
Uitgevers HarperCollins Focus
Pagina's 304
Afmetingen 119 × 182 × 26 mm   ·   743 g
Taal en grammatica Engels  

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