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Raving Fans 1e uitgave
Ken Blanchard
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Raving Fans 1e uitgave
Ken Blanchard
Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.
138 pages
| Media | Boeken Hardcover Book (Boek met harde rug en kaft) |
| Vrijgegeven | 1996 |
| ISBN13 | 9780688123161 |
| Uitgevers | John Wiley and Sons Ltd |
| Pagina's | 138 |
| Afmetingen | 148 × 219 × 20 mm · 262 g |
| Taal en grammatica | Engels |
| Deelnemer | Harvey Mackay |
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