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![Cover for Bill Hefley · Service Science, Management and Engineering: Education for the 21st Century - Service Science: Research and Innovations in the Service Economy (Paperback Book) [Softcover reprint of hardcover 1st ed. 2008 edition] (2010)](https://imusic.b-cdn.net/images/item/original/686/9781441945686.jpg?bill-hefley-2010-service-science-management-and-engineering-education-for-the-21st-century-service-science-research-and-innovations-in-the-service-economy-paperback-book&class=scaled&v=1558799319)