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Assessing Service Quality: Satisfying the expectations of library customers 3e uitgave
Peter Hernon
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Assessing Service Quality: Satisfying the expectations of library customers 3e uitgave
Peter Hernon
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
232 pages
| Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
| Vrijgegeven | 31 mei 2015 |
| ISBN13 | 9781783300594 |
| Uitgevers | Facet Publishing |
| Pagina's | 232 |
| Afmetingen | 280 × 218 × 15 mm · 610 g |
| Taal en grammatica | Engels |
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