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This is Service Design Doing: Applying Service Design Thinking in the Real World
Marc Stickdorn
This is Service Design Doing: Applying Service Design Thinking in the Real World
Marc Stickdorn
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
500 pages
Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
Vrijgegeven | 19 januari 2018 |
ISBN13 | 9781491927182 |
Uitgevers | O'Reilly Media |
Pagina's | 500 |
Afmetingen | 187 × 233 × 28 mm · 854 g |
Taal en grammatica | Engels |
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