Vertel uw vrienden over dit artikel:
At America's Service: How Your Company Can Join the Customer Service Revolution Reprint edition
Karl Albrecht
At America's Service: How Your Company Can Join the Customer Service Revolution Reprint edition
Karl Albrecht
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
Vrijgegeven | 1992 |
ISBN13 | 9780446393164 |
Uitgevers | Grand Central Publishing |
Pagina's | 252 |
Afmetingen | 130 × 200 × 20 mm · 276 g |
Taal en grammatica | Engels |
Alles tonen
Meer door Karl Albrecht
Anderen hebben ook gekocht
Bekijk alles van Karl Albrecht ( bijv. Paperback Book , Hardcover Book en CD )